Cleco warns customers of fraudulent phone calls

Scammers are reportedly targeting Cleco customers through fraudulent phone calls.

“Some customers are reporting fraudulent phone calls by scammers claiming to be Cleco representatives and threatening service disconnection if customers don’t make immediate payment,” said Ron Smith, director of customer experience. “Cleco will never demand immediate payment or ask customers to pay with a pre-paid card. Customers should always contact Cleco directly to check the status of their account.”

“Scammers portray themselves as representatives of Cleco, and if you don’t answer, they leave a number for you to call them back,” said Smith. “If you receive a call like this, don’t call the number. These individuals are trying to get your personal information.”

Other tactics include fraudulent text messages and emails.

Cleco customers should be aware of the following common utility scams:

  • Disconnection Deception
    Scammers call threatening disconnection of service unless an immediate payment is made with a pre-paid card or another form of payment.
  • Overpayment Tactic
    Scammers call claiming a bill overpayment and request personal bank account information or a credit card number to facilitate a refund.
  • Vacate Your Home
    Scammers claim there is a need to replace a meter or other equipment, and the home must be vacated for 72 hours.
  • Power Restoration Charge
    Scammers call offering to restore your electricity more quickly for a fee after a severe storm.
  • Identification Attack
    Rather than directing victims to call a 1-800 number, the scammers direct callers to press 1 to collect data in an attempt to get additional personal information.

Customers who suspect that they have been victims of fraud or who feel threatened during contact with one of these scammers should contact Cleco and local law enforcement authorities.

READ MORE:Cleco warns customers of fraudulent phone calls

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